UPDATE 2: Heya
I am just getting back to you about your ticket.
Unfortunatly as the last Game Master said these payments are sent out in waves so it will depend on when the next wave is sent. It may be a week or two or if you're lucky itcould be sooner.
Thank you for taking the time to read this message
,
Regards,
Gnomish Game Master Kyotaniar
English Game Master Team
Blizzard Europe
qu1r0z написа на 19/02/2013-12:56:47PM:
След 20 тикета най-накрая ми дадоха адекватен отговор.
First of all i would like to apologize for all that confusion, late answers and mixed information.
Let me just try to explain what happened.
Basicly we had an issue with many auctions done on 31 of January, as for some reason they were not sent automaticly.
Now to fix that problem we are sending them manually but this is quite slow process so it might take a while so please give us 2 weeks more for that. As for now we don`t have transaction ID yet as they funds were not resent yet. As soon as the payment will be manually processed we will get the transaciton ID and will inform your straight away.
Доколкото разбирам парите изобщо не са пратени и е безсмислено да се пише на paypal. Явно ще се чака поне още 2 седмици....
Можещ ли да направиш принт скрийншот от това в тикета, в сайта на близард и да качиш снимката тук или да ми пратиш снимката на привейт?
Благодаря предварително!
UPDATE: Най накрая свестен отговор, за който съм доволен!Отново им зададох въпрос долу-горе до колко време да си очаквам парите и като ми пишат пак ще ви споделя.
Hello,
I am sorry that this issue is ongoing for you, and Im going to explain the situation and I hope I should be able to clear up what happened.
The issue on the 31st of January was indeed an issue on our end with payments not being sent when they should have been.
This will be automatically re-sent to you, however this process is actually done in bulk on an irregular basis (depending on the number of payments that are affected) Your money will be sent when then this process is done next, however you will need to wait until it is done before you will get your money back.
The previous messages we sent do recommend you ensure that your paypal account is in working order to receive payments from us (which is it as you have received other payments) and you should receive it when it is sent. However should the payment fail again you will need to contact Paypal to ask them to investigate why it was denied the second time.
I hope that this clears up the situaiton and if you have any further questions or issues, please feel free to contact us again.
Conor O'S
Customer Service
Blizzard EuropeКоментарът беше редактиран от vaskobgn на 19/02/2013 - 15:30ч.